Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:79
In Fcn.:stats_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-07 00:00:00', 0, 0, 0, 0, 0, 1, 0, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:79
In Fcn.:stats_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-07 00:00:00', 1, 0, 0, 0, 0, 0, 1, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:189
In Fcn.:stats_update_faq
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO incident_stats (ref_no, faq_date, faq_hits, interface_id) VALUES ('091016-000000', '2010-09-07 00:00:00', 1, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:solved.c
Line:68
In Fcn.:solved_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:UPDATE incidents SET solved_count = solved_count + 2, access_time = '2010-09-07 11:56:54' WHERE ref_no = '091016-000000'
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:573
In Fcn.:sql_execute
Called Fcn.:SQLExecute() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Answer
 
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  Reference #  
091016-000000
  Product  
Maximizer
  Maximizer CRM 10.5 R2
  Category  
Patches-Downloads
  Date Updated  
10/21/2009 03:52 PM

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  Maximizer CRM 10.5 R2 Service Release 1
  Question
 

Maximizer CRM 10.5 R2 Service Release 1 - Series 1943

This article provides information regarding Maximizer CRM 10.5 R2 Service Release 1 - Series 1943.

On this page
  1. Applicability
  2. Overview
  3. Download
  4. Installation
  5. Post Install Instructions

Applicability

This service release applies to the following release:

  • Maximizer CRM 10.5 R2 - Series 1905

It applies to the following editions:

  • Maximizer CRM 10.5 R2 Group Edition
  • Maximizer CRM 10.5 R2 Professional Edition
  • Maximizer CRM 10.5 R2 Enterprise Edition
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Overview

Maximizer CRM 10.5 R2 Service Release 1 resolves the issues below.

Issues Resolved

The following issues are resolved in this update.

  1. Compatibility with Windows 7

    2. Maximizer CRM 10.5 R2 Service Release 1 must be installed if you are installing Maximizer CRM 10.5 R2 on Windows 7.

  2. Duplicate Campaign emails are no longer sent when the Email Service starts again after closing unexpectedly

    3. Update Maximizer on the server only to Maximizer CRM 10.5 R2 Service Release 1 to apply this fix.

  3. The TAPI functionality in Maximizer Compatible with ShoreTel/Mitel phone system

    4. Update Maximizer to Maximizer CRM 10.5 R2 Service Release 1 on each machine that requires TAPI functionality.

  4. Maximizer now displays characters in certain foreign languages properly

Installation of Maximizer CRM 10.5 R2 Service Release 1 is optional if you are not installing Maximizer CRM 10.5 R2 on Windows 7 and are not experiencing the issues described in points 2, 3, and 4.

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  Answer
 

Download

Maximizer CRM 10.5 R2 Service Release 1 is only available as a full installation.

Maximizer CRM 10.5 R2 Service Release 1 Server

Filename
Size
MaximizerCRMServer_10.5_R2_SR1.exe
613 MB

Maximizer CRM 10.5 R2 Service Release 1 Workstation

Filename
Size
MaximizerCRMWorkstation_10.5_R2_SR1.exe
547 MB

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Install Instructions

Before installing, please be sure that you have your product serial number. Follow the instructions below to install Maximizer CRM 10.5 R2 Service Release 1 Server or Maximizer CRM 10.5 R2 Service Release 1 Workstation.

  1. Close all applications.
  2. Uninstall any Maximizer Add-ons, such as MaxExchange Synchronization Server 10.5 R2, MaxMobile 10.5 R2, or Accounting Link 10.5 R2.
  3. Uninstall Maximizer CRM 10.5 R2.
  4. Download and install Maximizer CRM 10.5 R2 Service Release 1.
  5. Reinstall the Maximizer Add-ons.

Notes:

  1. To access your Maximizer CRM 10.5 R2 Address Book using Maximizer CRM 10.5 R2 Service Release 1, you simply open the database.
  2. It is recommended that all machines run the latest and same version of the software, however, you can choose to update the server components first, and then update all the workstations at a later time. You can also choose not to install Maximizer CRM 10.5 R2 Service Release 1 unless you require the fixes included in this service release.
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Post Install Instructions

MaxMobile 10.5 R2

Follow the instructions below if you are using MaxMobile 10.5 R2.

  1. On the computer where MaxMobile 10.5 R2 is installed, uninstall MaxMobile 10.5 R2.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install MaxMobile 10.5 R2.

Note: MaxMobile 10.5 R2 users do not need to uninstall MaxMobile manually from their devices.

There is an optional update for MaxMobile 10.5 R2. For more information on the update, click here.

MaxMobile Wireless Synchronization Server 10.5 R2

Follow the instructions below if you are using MaxMobile Wireless Synchronization Server 10.5 R2.

  1. On the computer where MaxMobile Wireless Synchronization Server 10.5 R2 is installed, uninstall MaxMobile Wireless Synchronization Server 10.5 R2.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install MaxMobile Wireless Synchronization Server 10.5 R2.

Note: MaxMobile 10.5 R2 users do not need to re-install MaxMobile on their devices.

There is an optional update for MaxMobile Wireless Synchronization Server 10.5 R2. For more information on the update, click here.

MaxExchange Synchronization Server 10.5 R2

Follow the instructions below if you are using MaxExchange Synchronization Server 10.5 R2.

  1. Uninstall MaxExchange Synchronization Server 10.5 R2.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install MaxExchange Synchronization Server 10.5 R2.
  5. Update any remotes that require the fixes included in this service release from MaxExchange Remote 10.5 R2 to MaxExchange Remote 10.5 R2 Service Release 1 by uninstalling Maximizer CRM 10.5 R2 and installing Maximizer CRM 10.5 R2 Service Release 1.

MaxSync 10.5 for Microsoft Exchange

Follow the instructions below if you are using MaxSync 10.5 for Microsoft Exchange.

  1. On the computer where MaxSync 10.5 for Microsoft Exchange is installed, make sure Maximizer CRM 10.5 R2 is also installed.
  2. Stop the MaxSync Service.
  3. Uninstall Maximizer CRM 10.5 R2 and install Maximizer CRM 10.5 R2 Service Release 1 in the computer where MaxSync is installed.
  4. Start the MaxSync Service.

Maximizer CRM Customization Suite 10.5 R2

Follow the instructions below if you are using Maximizer CRM Customization Suite 10.5 R2.

  1. In the computer where Maximizer CRM 10.5 R2 and Maximizer CRM Customization Suite 10.5 are installed, uninstall Maximizer CRM Customization Suite 10.5 R2.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install Maximizer CRM Customization Suite 10.5 R2.
  5. The Interface Customization tool can now be used.

Accounting Link 10.5 for QuickBooks (Canadian, US, and UK)

Follow the instructions below if you are using Accounting Link 10.5 for QuickBooks.

  1. Uninstall Accounting Link 10.5 for QuickBooks.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install Accounting Link 10.5 for QuickBooks.

Accounting Link 10.5 R2 for QuickBooks (Australian)

Follow the instructions below if you are using Accounting Link 10.5 R2 for QuickBooks (Australian).

  1. Uninstall Accounting Link 10.5 R2 for QuickBooks (Australian).
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install Accounting Link 10.5 R2 for QuickBooks (Australian).

Accounting Link 10.5 for Microsoft Dynamics GP

Follow the instructions below if you are using Accounting Link 10.5 for Microsoft Dynamics GP.

  1. On the computer where Maximizer CRM 10.5 R2 and Accounting Link 10.5 for Microsoft Dynamics GP are installed, uninstall Accounting Link 10.5 for Microsoft Dynamics GP.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install Accounting Link 10.5 for Microsoft Dynamics GP.

Accounting Link 10.5 for Sage Accounts 50

Follow the instructions below if you are using Accounting Link 10.5 for Sage Accounts 50.

  1. On the computer where Maximizer CRM 10.5 R2 and Accounting Link 10.5 for Sage Accounts 50 are installed, uninstall Accounting Link 10.5 for Sage Accounts 50.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install Accounting Link 10.5 for Sage Accounts 50.

MaxLink 10.5 for Palm OS

Follow the instructions below if you are using MaxLink 10.5 for Palm OS.

  1. Uninstall MaxLink 10.5 for Palm OS.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install MaxLink 10.5 for Palm OS.
    5. For more information on installing MaxLink 10.5 for Palm OS, please see the MaxLink 10.5 for Palm OS Getting Started Guide.

Maximizer CRM 10.5 R2 Group Edition and Maximizer CRM 10.5 R2 Professional Edition with Maximizer CRM Knowledge Base Add-on

Follow the instructions below if you have installed the Maximizer CRM Knowledge Base Add-on.

  1. Uninstall the Maximizer CRM Knowledge Base Add-on.
  2. Uninstall Maximizer CRM 10.5 R2.
  3. Install Maximizer CRM 10.5 R2 Service Release 1.
  4. Install the Maximizer CRM Knowledge Base Add-on.


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