Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:79
In Fcn.:stats_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-07 00:00:00', 0, 0, 0, 0, 0, 1, 0, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:79
In Fcn.:stats_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-07 00:00:00', 1, 0, 0, 0, 0, 0, 1, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:189
In Fcn.:stats_update_faq
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO incident_stats (ref_no, faq_date, faq_hits, interface_id) VALUES ('100308-000000', '2010-09-07 00:00:00', 1, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:solved.c
Line:68
In Fcn.:solved_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:UPDATE incidents SET solved_count = solved_count + 2, access_time = '2010-09-07 11:58:31' WHERE ref_no = '100308-000000'
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:573
In Fcn.:sql_execute
Called Fcn.:SQLExecute() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Answer
 
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  Reference #  
100308-000000
  Product  
Maximizer
  Maximizer CRM 10.5 R2
  Category  
Patches-Downloads
  Date Updated  
03/08/2010 04:06 PM

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  Maximizer CRM 10.5 R2 Service Pack 1 for Service Release 1
  Question
 

Maximizer CRM 10.5 R2 Service Pack 1 for Service Release 1 - Series 2006

This article provides information about Maximizer 10.5 R2 Service Pack 1 for Service Release 1.

On this page
  1. Applicability
  2. Important Notes
  3. Issues Resolved
  4. Download
  5. Installing this Service Pack

Applicability

This service pack applies to the following release:

It applies to the following editions:

  • Maximizer CRM 10.5 R2 Group Edition
  • Maximizer CRM 10.5 R2 Professional Edition
  • Maximizer CRM 10.5 R2 Enterprise Edition

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Important Notes

You must be logged into Windows as an administrator to install this service pack. Maximizer CRM 10.5 R2 Service Release 1 must be installed before you can apply this service pack.

Issues Resolved

The following issues are resolved in this service pack.

  1. FirstName/LastName may be reversed when synchronizing Address Book entries from Maximizer to Outlook 2007.
  2. Replying to saved email does not display the Email Compose dialog box if the selected Address Book entry does not have an email address.
  3. Maximizer CRM may close unexpectedly when resolving a customer service case or creating a knowledge base article from solution notes.
  4. The Last Accessed field in a document's properties may not be updated properly for documents in the Company Library.
  5. A saved email attachment will not open if there is a period in the currently logged in user's name.
  6. If a numeric user-defined field includes a £ symbol, no SQL view is created for the field preventing Address Book Verification from working properly.
  7. Email formatting may be lost when using the Maximizer CRM Email window with Outlook 2007.
  8. Emails may remain in the Outlook 2007 outbox if you are using a Microsoft Exchange mail profile.

Top
  Answer
 

Download

Filename
Size
MaxCRM105R2SR1SP1.exe
13.8 MB

Top

Installing this Service Pack

Apply this service pack to all computers running Maximizer CRM 10.5 R2 Service Release 1.

To download and install this service pack automatically using Live Update, perform the following steps:

  1. In Maximizer or Administrator, select Help > Maximizer Live Update.
  2. Select the update to download (Maximizer CRM 10.5 R2 Service Pack 1 for Service Release 1).
  3. Follow the on-screen instructions to complete the installation.

To install the service pack manually (not using Live Update), perform the following steps:

  1. Close all applications, including Maximizer CRM 10.5 R2 Service Release 1.
  2. Open Windows Explorer and browse to the service pack file (MaxCRM105SR1SP1.exe).
  3. Double-click the file.
  4. Follow the on-screen instructions to complete the installation.

    5. Filename
    Size
    MaxCRM105R2SR1SP1.exe
    13.8 MB
 
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