Internal Error

File:	../libdbapi/odbc2.c
Line:	610
In Fcn.:	sql_exec_direct
Called Fcn.:	SQLExecDirect() returned -1
Description:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error

File:	../libapi/stats.c
Line:	79
In Fcn.:	stats_increment
SQL Fcn.:	sql_exec_direct() returned -1
SQL Stmt.:	INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-07 00:00:00', 0, 0, 0, 0, 0, 1, 0, 1)
SQL Error:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error

File:	../libdbapi/odbc2.c
Line:	610
In Fcn.:	sql_exec_direct
Called Fcn.:	SQLExecDirect() returned -1
Description:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error

File:	../libapi/stats.c
Line:	79
In Fcn.:	stats_increment
SQL Fcn.:	sql_exec_direct() returned -1
SQL Stmt.:	INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-07 00:00:00', 1, 0, 0, 0, 0, 0, 1, 1)
SQL Error:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error

File:	../libdbapi/odbc2.c
Line:	610
In Fcn.:	sql_exec_direct
Called Fcn.:	SQLExecDirect() returned -1
Description:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error

File:	../libapi/stats.c
Line:	189
In Fcn.:	stats_update_faq
SQL Fcn.:	sql_exec_direct() returned -1
SQL Stmt.:	INSERT INTO incident_stats (ref_no, faq_date, faq_hits, interface_id) VALUES ('100413-000000', '2010-09-07 00:00:00', 1, 1)
SQL Error:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error

File:	../libdbapi/odbc2.c
Line:	610
In Fcn.:	sql_exec_direct
Called Fcn.:	SQLExecDirect() returned -1
Description:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error

File:	solved.c
Line:	68
In Fcn.:	solved_increment
SQL Fcn.:	sql_exec_direct() returned -1
SQL Stmt.:	UPDATE incidents SET solved_count = solved_count + 2, access_time = '2010-09-07 11:24:16' WHERE ref_no = '100413-000000'
SQL Error:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error

File:	../libdbapi/odbc2.c
Line:	573
In Fcn.:	sql_execute
Called Fcn.:	SQLExecute() returned -1
Description:	42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Answer

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	Reference #
	100413-000000

	Product
	Maximizer Multiple Versions

	Category
	Compatibility

	Date Updated
	04/15/2010 10:01 AM

Print Answer

Error Message when Opening Reports Created in Crystal Reports 2008

Question

Error Message when Opening Reports Created in Crystal Reports 2008

Problem

This issue affects reports created or modified using Crystal Reports 2008. When you access the report from Maximizer, the following error message is displayed:

This report was created with a version of Crystal Reports which is later than the version you are running. Some features used in the report may not be supported.

Reason

Maximizer uses the Crystal Reports XI Viewer to display reports. The report is created or modified using a version of Crystal Reports that requires a more recent viewer.

Answer

Solution

There is no solution to this issue at this time. You should use only features from earlier versions of Crystal Reports in reports accessed from Maximizer. When you open the reports from Maximizer, the error message displays, but Maximizer is able to open the reports.

If the reports contain any new features from Crystal Reports 2008, the features are disabled when the reports are viewed from Maximizer. For a list of some of the features that are not supported in Maximizer, see Support for Features in Crystal Reports 2008.

Versions Affected

Maximizer CRM 11
Maximizer CRM 10.5

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